What We Bring to the Table

Decandently decorated cakes with different colors of dripping topping, nuts, chocolate, naked cakes, cakes of all kinds.

20+ Years

Front End & Customer Relations:

Having served as the face of many brands, I have been dedicated to mastering the art of customer communication & creating lasting brand loyalty. From their first step into your space, to the reasons why they bring their guests to your establishment, I understand how to get and keep customers.

Service & Support:

Answering phones, to complex customer service issues, how to handle intricate technical problems to handling large order complaints. If it's come up, we've handled it. Focusing on finding ways that benefit both the company AND the client. I know precisely where a customer relationship is most likely to break—and how to fix it easily.

Teaching & Training:

I've spent a significant amount of my time sharing the knowledge I have with others. From teaching the basics to specialized training- I've done it. And I've taught elementary school age to the elderly. If you're willing to learn, I can teach it to you.

Sales & Promotions:
Experience working with food, apparel, & services- I understand each product needs its own specialized presentation. Product displays, listings, product images, print advertising, technical manuals- I've done it all.

10+ Years

Management & Store Development:

I've done more than run successful operations; I have been on the teams responsible for opening entirely new stores & revamping existing models to optimize efficiency & boost the customer experience (CX) footprint.

Manufacturing & Operations:

Understanding the fundamental constraints & processes required to actually deliver the promised product or service. Experience working with food, apparel, & services- I understand the process of delivering these experiences.

Consulting:

Assisting small businesses with optimizing work flow, ordering, inventory, employee handbooks. I understand what is is like to be the clerk, sales, design, manufacturing, and upper management teams.

Grand opening painted on a window in a historic downtown area. there are gold, black, and white balloons in front of the store. The store has large picture windows that have mugs, t-shirts, hats, and bags. There is a grey sidewalk and brick street.

5+ Years

E-Commerce:
Shopify, Wix, WooCommerce, Faire, gift card management of 7 unique businesses. Listings, revisions, removals, analytics, inventory, & reports. Discount codes, store setup, & maintenance.

Sourcing, Pricing, Buying & Accounts Payable

Finding the lowest prices on the highest quality products. Tracking pricing changes, preparatory action plans for peak seasons, invoicing, vendor management, and payment reconciliation.

In the Trenches of Small Business:

Working as the right hand to a small business making $500K a year. I know what it is like for your business to be your baby. Long days that last into the nights, keeping it going even when disaster strikes.

In the last year...

Transitioning Online:
Learning how to use AI to elevate my skillsets. Bridging any gaps I had between the marketing & strategies I have grown to trust and the forward motion of technology and AI.

Focusing on finding the most lucrative positions available, in as many places as possible.

Professional Certificates

I want you to feel completely comfortable trusting me with your vision. Over the last 20+ years I have worked in stores, with facilities, or manufacturing, I specialized in finding new ways to work more efficiently and stand out in the crowded markets. I’ve spent over a decade obsessively seeking ways to make work easier while driving growth across every sector I’ve had the pleasure of serving The last few years, I’ve been diving into tech-forward assistance to help keep up with the modern business world. Think of me as your business’s biggest fan, equipped with a high-tech toolkit to modernize your processes and protect your peace of mind.

I’ve been on the retail floor and the vendor taking orders. I have sold services, food, apparel, you name it. I’ve been part of research & development, and sourced the suppliers that make it all possible. Whether you need support in the front or back of the house, website, mobile site, or at a stakeholder meeting—I have been there. My mission is to ensure you aren’t just working hard, but that you are getting the most out of your time and the best out of your team.

There is a whole ocean out there, waiting for you—

why are you still stuck in the bay, exhausting yourself rowing your boat?

Let me show you how to catch some wind in your sails.